• Whether your Fee determines not to manage your own criticism, or otherwise not to manage their complaint right now*, the file will then be closed.
• Should your Payment chooses to deal with your own issue, we’ll dictate the next thing, that is asking for an answer and you may a reply.

* The newest Payment can decide not to ever deal with the problem on now whether or not it find you to a different process can be acquired to one deal with their inquiries.

At this step, we are going to ask the newest Respondent so you’re able to submit an answer Setting. New Respondent are certain to get 60 days to deliver you, new Complainant, as well as the Payment the complete means. That is where brand new Respondent has the https://kissbridesdate.com/french-women/dunkirk/ possible opportunity to give their form of what happened.

Next, we’re going to also ask you, this new Complainant, in order to submit a reply Function. Continue reading Step 4: We offer Mediation and / otherwise Conciliation on the events →